User Interviews

Snagit for Mobile

Research Question: What do our customers mean when they’re asking for “Snagit for Mobile”?

Plan: Recruit existing Snagit users who requested a mobile Snagit to participate in interviews about their current use of Snagit (with screen sharing so they could show us) and what they wished they could do with their mobile devices.

What We Learned: We didn’t need to fully replicate Snagit; a much simpler mobile app with the option to move the captures to Snagit would suffice.

Outcome: A new team created the TechSmith Fuse app to allow simple capture/annotation as well as transfer to Snagit desktop for full editing capabilities.